Aqua-Tots
  • Matthews, NC, USA
  • Part Time

Currently seeking enthusiastic, reliable, outgoing individuals that have the knack for engaging with children and their families. The ideal candidate will enjoy having fun while creating a top-notch experience for our customers. We're willing to train those who possess an eagerness to learn! Please review the Front Desk job description below for more details:

Aqua-Tots Swim Schools has been voted one of the "best places to work" according to Business Journal and has been providing superior swim instruction for children ages 4 months - 12 years of age since 1991.

Front Desk Position Objective: Create a safe and fun environment for children and families to enjoy. This is accomplished by providing exceptional customer service at the front desk and interacting with customers! Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Customer Service

  • Greet customers when they come into the facility
  • Successfully communicate with potential and existing customers.
  • Build relationships with families and get to know their names and their children's names
  • Gracefully handle customer complaints with a win/win outcome in mind. Report any unresolved issues to manager
  • Lead by example for other staff members by using the customer-focused principle in every customer interaction

Daily Duties

  • Uphold our Aqua-Tots Swim Schools Core Values
  • Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
  • Sell swimming lessons and related swimming merchandise
  • Answer phones with the proper Aqua-Tots Swim Schools greeting
  • Provide information about our facility, swim programs, and birthday parties
  • Give facility tours to new and existing customers
  • Register new/existing customers
  • Enter absences/schedule makeups
  • Prepare new customer Welcome Packets
  • Prepare new customer T-shirt, Bag, and Aqua-Card
  • Process registration fees and tuition payments at time of registration
  • Obtain and verify paperwork from new families on the first day of lessons
  • Print Class Rolls for current water shift
  • Communicate to instructors absences and makeups recorded during current shift
  • Maintain Aqua-Cards and Aqua-Card bin
  • Fill out Certificates of Completion for all graduates
  • Take photos of all graduates with Ollie the Otter
  • Perform all duties as outlined on the daily shift checklist
  • Prepare cash deposits
  • Ensure facility safety and cleanliness
  • Opening or closing of facility
  • Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

Qualifications:

  • Enthusiasm & Positive Attitude
  • Promptness & Reliability
  • Accountability & Integrity
  • Ability to initiate actions that improve yourself and your students
  • Professional appearance
  • Consistent high quality of work
  • Excellent communication skills
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