• Matthews, NC, USA
  • Full Time

Aquatic Manager Job Objective:

  • Lead and manage Aquatic Staff to consistently provide swim lessons that adhere to the Aqua-Tots Quality Assurance standard and monitor lesson progression


Aquatic Manager Duties and Responsibilities: Leadership and management of swim instruction staff and Water Safety Program.


Scheduling/Staffing/Staff Engagement

  • Directly responsible to hire, train, review, coach and discipline aquatic staff
  • Keep track of timecards/timesheets for aquatic staff
  • Verify time clock with scheduled shifts in FDHQ prior to payroll
  • Staff evaluations & co-teaching
  • Create, maintain and review instructor schedules for facility
  • Oversee substitute instructors and resolve scheduling conflicts
  • Partner with GM and Director of Talent Acquisition to anticipate staffing needs
  • Anticipate scheduling needs to ensure demand is met
  • Cultivate a strong culture to promote staff engagement and reduce turnover



  • Implementation of Aqua-Tots curriculum and teaching philosophies
  • Schedule and conduct hiring and training of aquatic staff
  • Directly responsible to ensure performance evaluations of all swim instructors
  • Develop the next generation of excellent swim instructors for Aqua-Tots
  • Conduct aquatic staff evaluations and coaching based off the recommended evaluation timeline
  • Oversee meetings and communication to swim staff
  • Schedule monthly in-services and choose the in-service topic for the month.
  • Select and oversee the AT-MWSI who leads the in-service training
  • Conduct a minimum of 2 AT-WSI courses per year, and ensure all AT-MWSI meet certification requirements


Customer Service

  • Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure anexceptional customer experience for every customer
  • Insure quality and progression of lessons
  • Establish and maintain a strong presence in the lobby and facility
  • Communicate effectively with potential and existing customers
  • Build relationships with families, know their names and their children's names
  • Handle aquatic customer concerns using the AQUA method, providing a win/win outcome
  • Respond to parents within 24 hours of any reported instructor performance concern and keepaccurate record in the instructor file.
  • Use the customer-focused principle in each customer interaction
  • Report unresolved aquatic complaints to General Manager


Pool Maintenance

  • Coordinate and manage pool operations- implementing local State/County Health Departmentstandards guidelines
  • Uphold high standards to ensure pool and pool deck are in pristine and safe working condition at all times


Daily Duties

  • Supervise and support aquatic staff
  • Oversee all swim instructor schedules
  • Lead the aquatic staff in daily operations
  • Follow and complete opening and closing procedures checklist
  • Monitor In Water Evaluations
  • Manage swim instructor performance issues and instructor specific concerns
  • Create daily shift announcements - include upcoming In Water Evals, birthdays, parentsissues/concerns, class issues/concerns, students in classes over 90 days
  • Coordinate and manage pool operations- implementing local State/County Health Departmentstandards
  • Monitor deck supervisors


Weekly Duties

  • Aquatic scheduling/adjustments made with GM
  • Meeting with Office Manager/GM
  • Complete Aquatic Manager Weekly Report and turn in to GM at the beginning of themonth (Due date will be set with GM)
  • Monitor aquatic staff -90% attendance policy
  • Monitor and manage staff evaluations
  • Report In Water Evaluation enrollment percentage and In Water Evaluation non-enrolls to GM
  • Conduct AT-WSI Assessments


Monthly Duties

  • Coordinate 30, 60 and 90 day Reviews on instructors
  • Labor projections and staffing with GM and Director of Talent Acquisition
  • Schedule training and instructor recruitment
  • Monitor budget and expenses with GM
  • Lead monthly aquatic in-service


Aquatic Manager Requirements:

  • Uphold Aqua-Tots Swim Schools Core Values
  • Aqua Tots Master Water Safety Instructor Certified
  • Recommended Pool Operator Certification
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